Ryanair wants to be Amazon of travel

“And, in what Jacobs describes as the ability to “crowd source ideas from customer feedback”, it will launch a ‘rate my flight’ function on its mobile app, where customers can leave instant feedback after landing, alongside an Amazon-style one tap payment option where customers can pay for services such as express security checks and upgrades.”

Ryanair: ‘We want to be more like Amazon and Ikea than other airlines’

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