Agency management Posted on 26 mei 2019 by fleurwillemijn Clients are to blame on agency behavior and transparancy interview with CMO RBS on Digiday Royal Bank of Scotland’s David Wheldon: Clients are to blame for agency transparency issues – Digiday Royal Bank of Sccotland’s David Whelon said advertisers do more harm than good when they drag as much margin as they can from the coffers of agencies.